Sydney Trains will consider reimbursing commuters on an individual basis after the system ground to a halt on Wednesday, leaving commuters stranded at peak-hour.
Trains stopped for an hour at 2:45pm after drivers lost contact on the digital radio system, which is used for emergency communication between train crews.
Some passengers were stuck mid-journey, left on the platform or directed to take buses or ride-share services.
Other passengers forked out to stay in Sydney for the night rather than wait for a bus or train.
"All of us apologise," Sydney Trains operations officer Howard Collins said on Thursday morning.
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